This page explains where we ship, how we schedule deliveries, how risk works, and what happens if a delivery is delayed, incomplete or wrong.
1. Delivery Areas
1.1 We deliver throughout the United Kingdom and to selected international destinations.
1.2 Some locations may require additional lead time or specialist handling charges. These will be stated before you complete your order.
2. Processing Times
2.1 In-stock items are usually dispatched within 1 to 2 business days of order confirmation.
2.2 Custom, engraved, made-to-order or limited-edition goods follow the lead time stated on your invoice or quotation and any later SpecCheck confirmation.
2.3 If an item is delayed, we will update you in writing.
6. Wrong or Mixed Deliveries
6.1 If we deliver the wrong goods, we will arrange collection at our cost.
6.2 Our target is to collect within 1 to 2 business days after notification.
6.3 We will issue an RMA where appropriate and send POD after collection where available.
6.4 We will then either send the correct goods or honour your cancellation and refund rights if the matter reaches a second failed attempt.
7. Delivery Attempts and Missed Appointments
7.1 If a delivery cannot be completed because no one is available or access is not possible, we may rearrange and charge a redelivery fee.
7.2 No redelivery or collection fee will be charged where the issue arose because we supplied the wrong goods or a mismatched consignment.
8. Accessibility and Delivery Communications
8.1 If you need adjustments to delivery communications, please tell us when ordering or as soon as possible afterwards.
8.2 Examples include email-only communication, quiet-hour scheduling, interpreter-supported calls, large-print documents, or a single named handler.
8.3 We will make reasonable efforts to follow those preferences.
9. International Shipments
9.1 International deliveries may be subject to customs processes, local duties or taxes.
9.2 Any customs delays outside our control may affect estimated delivery windows, but this does not reduce your rights where the goods supplied are wrong or not as described.
10. Contact
For delivery queries:
logistics@sankaglass.example
care@sankaglass.example
Please include your order number and, if relevant, photos of the labels and goods received.