Terms and Conditions of Sale

1. About Us

These Terms and Conditions of Sale apply to all purchases from Sanka Glass Ltd, registered in England and Wales under company number 07867 344 753, with registered office at 1 Thorney Crescent, London. SW11 3TR , VAT number, and trding address at 1 Thorney Crescent, London. SW11 3TR.

In these terms:

• “we”, “us” and “our” mean Sanka Glass Ltd.
• “you” and “your” mean the customer named on the order.
• “goods” means the items listed on your invoice or order confirmation.
• “custom” means made-to-order, engraved, numbered, limited-edition or otherwise personalised goods.
• “SpecCheck” means any written confirmation we send you of the exact item, finish, size, edition number, certificate details, weight or other agreed specification before dispatch.
• “RMA” means a return authorisation number.
• “POD” means proof of delivery or proof of collection.
• “ARN” means the acquirer reference number used to trace a submitted card refund.

2. Contract Formation

2.1 Your order is an offer to buy the goods listed in your quotation, invoice or checkout summary.

2.2 A contract is formed when we send you an order confirmation, or when we accept your first payment against an agreed quotation.

The contract is based on:

• (a) these Terms and Conditions of Sale;
• (b) the invoice;
• (c) the delivery and returns pages on our website in force on the date of order; and
• (d) any SpecCheck agreed in writing.

3. Price and Payment

3.1 The price of the goods is the price shown on the invoice or order confirmation.

3.2 Delivery, installation, insurance and other charges are shown separately where applicable.

3.3 We may agree staged or instalment payments. Where we do, the payment schedule on the invoice forms part of the contract.

3.4 When the final instalment has been received, we will issue a Paid-in-Full receipt by email within 2 business days.

3.5 Ownership of the goods will not pass until all sums due under the contract have been paid in full, but risk remains with us until the correct goods are delivered and accepted.

4. Product Description and Conformity

4.1 We will supply goods that match the description, quantity, specification, finish, edition status, certificate details and other identifying features stated on your invoice and any SpecCheck.

4.2 If the goods delivered do not match the invoice or SpecCheck, they will be treated as wrong goods or goods not as described.

4.3 Any sample photography, dimensions or weight references on the website are illustrative unless expressly incorporated into the invoice or SpecCheck.

5. Delivery

5.1 We will confirm your delivery window in writing.

5.2 We may use insured couriers, specialist fragile-goods carriers or white-glove delivery teams depending on the goods ordered.

5.3 You are entitled to inspect the goods on delivery before accepting them.

5.4 Risk does not pass to you until the correct goods are delivered and accepted.

5.5 If we deliver the wrong goods, mixed consignments, another customer’s goods, or an incomplete set, those goods remain our responsibility and our risk.

6. If We Deliver the Wrong Goods or Goods Not as Described

6.1 If we deliver the wrong goods or goods not as described, we will arrange collection at our cost.

6.2 Our target is to book collection within 1 to 2 business days after you notify us.

6.3 Our target is to provide the correct replacement within 5 to 7 business days after collection, subject to availability and any agreed lead time for custom work.

6.4 If a replacement attempt also fails, you may cancel the affected line or, where the issue goes to the substance of the order, cancel the whole contract and request a full refund.

6.5 We will not require you to accept a third attempt after two failed deliveries unless you positively choose to do so in writing.

7. Refunds

7.1 If a refund is due, it will be made to the original payment method or methods in the same proportions in which you paid, unless you agree otherwise in writing.

7.2 For card refunds, once we submit the refund through our payment provider we will send you the ARN within 1 business day of submission.

7.3 A credit memo, credit note, refund advice or internal accounting document is not by itself evidence that the refund has been completed.

7.4 If we confirm that a refund has been submitted, we will not withdraw or rescind that refund except where there is proven fraud or duplicate payment.

7.5 Refund posting times vary by issuer and payment method, but our target for card refunds is that they should normally appear within 5 to 10 business days after submission.

8. Custom and Limited-Edition Goods

8.1 Custom, limited-edition and personalised goods are generally non-returnable for change of mind.

8.2 However, this does not affect your rights where the goods are wrong, not as described, damaged, incomplete or otherwise non-conforming.

8.3 A “custom/no returns” statement can never be used by us to refuse a remedy where we delivered the wrong goods or goods not as described.

9. Accessibility and Reasonable Adjustments

9.1 If you require adjustments to how we communicate with you, please tell us when ordering or at any later point.

9.2 Adjustments may include email-only communication, quiet-hour emails, one-line summaries, plain-English summaries, a single named handler, large-print documents, tagged PDFs, captioned calls or interpreter-supported calls.

9.3 We will make reasonable efforts to record and follow your requested adjustments throughout the life of your order and any complaint or refund process.

10. Returns and Collections

10.1 We may issue an RMA before arranging a collection.

10.2 We will provide POD after collection where available from the carrier.

10.3 We will not charge you collection costs where the return is due to our error.

11. Complaints

11.1 If you have a complaint, please email info@sankaglass.co.uk with your order number and details of the issue.

11.2 We aim to provide a substantive response within 14 calendar days.

11.3 If your complaint involves a promised refund, we will tell you whether the refund has actually been submitted and, where relevant, provide the ARN.

12. Liability

12.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so.

12.2 These terms do not affect any statutory rights you may have under consumer law.

13. Governing Law

These terms are governed by the law of England and Wales and any dispute shall be subject to the courts of England and Wales, except where mandatory local consumer protections apply.

Company Details

Sanka Glass Ltd

Email: info@sankaglass.co.uk

Phone: 07867 344 753