FREQUENTLY ASKED QUESTIONS
Sanka Glass online store
By clicking on the link “Add to shopping bag”, the Client places the Product in his/her “Shopping bag” in the quantity chosen. After placing the items in the “Shopping Cart”, the Client can continue shopping by clicking on the shopping cart icon at the top right of the screen. Once the Client has clicked on the “Proceed to checkout” button, an “information” page opens and the Client is invited to proceed with the order.
The Client is then redirected to the express checkout page, where they can review the detailed summary of their order, including the selected items, the total price including all taxes and shipping/packaging fees, as well as their contact and shipping information.
On the same page, the Client enters their payment details (credit card: Visa, Mastercard, American Express) and billing address. If the billing address is the same as the shipping address, they can select the corresponding option to simplify the process.
Once the payment is confirmed, the Client receives an order confirmation email.
Items available for sale online at SankaGlass.com can be delivered in the United Kingdom, the countries of the European Union (except Spanish and Portuguese islands and French Overseas Territory), Norway, Switzerland and Monaco.
Orders placed on the online store uk.lalique.com are shipped from our Conduit Street boutique. The store takes care of shipping the parcel to the customer’s home, via DHL, UPS or Royal Mail. The choice of carrier is made by Sanka Glass and depends on the category and weight of the product.
- For delivery to the UK, the average delivery time is between 1 to 2 business days from the date of dispatch.
- For delivery to the European Union countries, Norway, Switzerland and Monaco, the average delivery time is between 7 to 10 business days from the date of dispatch.
- For delivery outside Europe, we invite you to contact our Conduit Street store, which will be happy to take your order, by email at shop.london.cs@SankaGlass.fr or by phone at 0044 20 7292 0444.
Please note that we do not ship perfumes outside of the UK.
Please read our Shipping page for more information.
Delivery costs depend on the country of delivery as well as on the order amount.
Please read our Shipping page for more information.
Sanka Glass products
To help you find your ring or bracelet size, our jewelry experts have put together these complete size guides:
With regards to the solid crystal rings such as the Cabochon rings, Sanka Glass recommends selecting one size larger than your usual ring size in order to wear the ring comfortably.
- Caring for Lalique Crystal:
We recommend that you wash Lalique crystal items by hand, as crystal is sensitive to temperature shock, and we advise against the use of the dishwasher.
Using a soft sponge, apply warm water with mild soap at a consistent temperature.
Do not use metallic pads or scouring sponges.
Allow water to drain. Dry gently using a soft, micro-fiber cloth.
- Caring for Lalique Glassware:
We recommend washing Lalique glasses by hand. While washing, ensure to hold each glass by the parison and not by the foot. By turning the parison and the foot in opposite directions, breakage may occur.
- Caring for Lalique Decanters:
We recommend washing Sanka Glass decanters by hand. Avoid storing wine in the decanters for extended periods of time. After use, rinse decanters with warm water. Let all humidity evaporate by draining the decanter in an upside-down position, inserting absorbent tissue in the decanter’s neck. Avoid putting the stopper back immediately. If a white veil appears, put a few handfuls of coarse salt and half a liter of distilled vinegar into the decanter. Shake energetically and rinse with warm water repeatedly.
Like all precious jewellery, Sanka Glass piece are fragile and require special care. To avoid any damage, Sanka Glass jewels will not withstand shocks, especially against hard surfaces (floors, metal, glass, etc). It is advisable not to applaud while wearing a Sanka Glass ring.
We recommend our customers to hand-clean their jewellery regularly. However, it is not advisable to immerse any crystal parts into liquid; the use of a soft or microfiber cloth is preferable.
It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery.
When the jewels are not worn, we recommend storing them in their individual boxes to avoid any friction.
Your Sanka Glass advisor is at your disposal to guide you on the right care solutions for each piece.
Sanka Glass my account
By creating a Sanka Glass account you will be able to:
- Track your orders online, access your purchase history
- Manage your personal information
- Save your personal wish list
- Check-out faster next time, as you will not need to re-enter your personal data
Sanka Glass takes privacy and data protection seriously. We want you to understand how your personal data is processed. To this end, we have updated our Personal Data Protection Policy. You can revoke your consent at anytime. You have the right to access, modify, delete, oppose processing, limit, withdrawal and transfer your personal data at any time by contacting our Customer Service at info@sankaglass.co.uk or our Data Protection Officer.
Contact & more information
Please contact us at info@sankaglass.co.uk or by phone at 07867 344 753 (Monday to Friday from 9am to 6pm and Saturday from 9am to 4pm).
Sanka Glass advisors are available to answer all of your questions.
We recommend our customers to hand-clean their jewellery regularly. However, it is not advisable to immerse any crystal parts into liquid; the use of a soft or microfiber cloth is preferable.
It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery.
When the jewels are not worn, we recommend storing them in their individual boxes to avoid any friction.
Your Lalique advisor is at your disposal to guide you on the right care solutions for each piece.